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Chargeback & Dispute Resolution

Fight back against
unfair chargebacks
and win.

My Dispute Guy helps businesses recover revenue lost to chargebacks, dispute fraudulent claims, and build bulletproof prevention strategies.

94%
Win Rate
$4.2M
Recovered
1,200+
Cases Resolved
Trusted across industries
E-Commerce SaaS & Software Hospitality Health & Wellness Retail & DTC
We handle disputes across all major payment platforms
BT Braintree
Paddle
Adyen
Square
Shopify
What We Do

End-to-end dispute resolution for your business

We handle every stage of the chargeback process — from evidence to bank negotiation — so you recover revenue without the headache.

⚖️

Chargeback Disputes

We build compelling evidence packages and represent your case directly with card networks to maximise your reversal rate.

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🛡️

Fraud Prevention

Proactive analysis of your transaction patterns to identify risk signals before they become costly disputes.

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📋

Compliance Audits

Ensure your policies meet Visa, Mastercard, and Amex chargeback program requirements.

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📊

Dispute Analytics

Monthly reporting and root cause analysis to close the gaps that keep generating disputes.

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🔗

Processor Mediation

Direct communication with your processor to resolve threshold warnings before they escalate.

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📁

Evidence Management

Centralised storage of transaction evidence and delivery confirmations — always ready when a dispute lands.

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Our Process

From dispute to resolved in four steps

See full process
1

Case Intake

Submit your dispute. We review and assess within 24 hours at no cost.

2

Evidence Build

We gather all records, communications, and shipping data needed.

3

Dispute Filing

We submit a compliant response to the card network on your behalf.

4

Resolution

Funds returned, case closed. Full report with prevention tips.

94%
Average win rate
48hr
Response time
$4.2M
Revenue recovered
1,200+
Cases resolved
12+
Industries served
Why My Dispute Guy

We know chargebacks like no one else.

Most businesses lose disputes because they don't know the rules. We do — and we use every card network rule in your favour.

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Win rates by dispute type

Item not received
96%
Unauthorised transaction
91%
Item not as described
88%
Subscription cancelled
93%
Duplicate charge
98%
Client Results

Real businesses, real recoveries

★★★★★"

We were losing money on chargebacks and didn't know where to start. My Dispute Guy recovered $47,000 in our first three months.

SR
Sarah R.
CEO, Coastal Goods Co.
★★★★★"

Our chargeback ratio was approaching the Visa threshold. 60 days with My Dispute Guy and we were fully compliant. They saved our merchant account.

DM
David M.
Founder, HealthBox Subs
★★★★★"

We went from winning 30% of disputes to over 90%. The evidence packages they build are thoroughly professional.

JL
James L.
Operations, TechCore SaaS
Get Started

Ready to recover your revenue?

Book a free case review. We'll analyse your dispute history and show you exactly what we can recover.